"A Passion for Service" by Bill Drury, Chamber YOUniversity Training

"A Passion For Service"

Why do so many companies put more emphasis on attracting new customers than keeping the ones they already have?

FACT: 7 out of 10 customers who stop doing business with a company do so because of the way they were treated on the first contact.

FACT: 96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them.

FACT: According to the National Retail Association, a 5% increase in customer retention can increase long term profitability by as much as 85%. 

FACT: Courting new business can cost up to five times more than strengthening relationships with current clients.
In this workshop, you’ll discover secrets and acquire skills to improve your level of service. Remember, paychecks come from your customers, not accounting, payroll, or “the boss”. Learn how to keep the satisfied customer back for more. And how to turn tough situations into future sales opportunities.

Bill Drury is a customer service expert. He is on a mission to help businesses create winning teams and lifetime loyal customers. He researches, writes, speaks, and travels extensively. Since beginning his professional speaking career with the Zig Ziglar Corporation, he has given over 2000 keynotes, workshops or presentations. Bill has proven to be one of the most effective and entertaining speakers in the industry. He is noted for his humorous and enthusiastic presentations. He is someone who believes learning must be fun to be productive. His presentation will enhance your organization's ability to compete in the rapidly changing business world of today. Visit Bill Drury's website to learn more.