Volunteer and Customer Care Coordinator

Kearney Regional Medical Center is searching for a Volunteer and Customer Care Coordinator to join our growing team! This person is responsible for maintaining assigned aspects of the Volunteers and Customer Care programs, and will ensure information systems are developed and maintained to support operations.

1. Supports entity leadership in developing and maintaining the Volunteer program; performs recruitment, retention, interview and placement activities; provides general and area orientation, training, staffing/scheduling, evaluation, recognition and coaching.

2. Ensures computer information systems are developed and maintained to support an effective operation including volunteer scheduling and departmental reports and statistics.

3. Secures substitutes for selected volunteer openings.

4. Supports leadership in developing and maintaining the Customer Care program and activities.

5. Develops and oversees Guest Services programs that enhanced the patient and family experience.

6. Collaborates with and provides direction to KRMC Gift Shop on essential products and services that support the needs of our customers.

7. Supports vision of entity leadership in developing and executing a chaplaincy program to make services available to patients and families.

8. Serves as a resource to volunteers and internal/external customers to create an environment that fosters outstanding customer service in accordance with the mission, vision, values and beliefs of Kearney Regional Medical Center.

Requirements:
-Bachelors Degree
-Minimum of 1 year of volunteer experience, program management, and/or supervisory experience