Design Center Support (Kitchen & Bath/Flooring)

SUMMARY OF POSITION:

Design Center Support actively assists the Design Center Sales Representatives or Kitchen & Bath Sales/Representatives, customers and contractors in the design and sale of cabinet and countertop sales for the kitchen/bath and other project needs.  

KEY DUTIES & RESPONSIBILITIES:

• Provide the highest level of service to all customers ensuring each customer is greeted and welcomed to the Design Center.
• Maintain appropriate business contact with customers and employees by person, phone, email, fax, etc.
• Provide administrative support for the Design Center Sales Representatives or Kitchen & Bath Sales/Representatives.
• Assist in the design and drawing of kitchen/bath/other floor plans on the computer system using specified company software.
• Assist in designing, quoting and managing the sale/ordering process for all kitchen, bath, cabinet and countertop projects as well as other design center products, upgrades or accessories that will add value and improve the customer’s expectations.
• Maintain up-to-date knowledge on design center products to include design trends, space planning, technical specifications, proper installation, product pricing, and new/upcoming products on the market.
• Provides customers with information on additional items related to product purchases or directs the customer to other Team Members or departments to complete their projects.  (i.e.:  appliances, flooring, lighting)
• Consult with the customer and/or contractor concerning interior design, room layouts, etc.
• Conduct showroom tours of the Design Center.
• Maintain knowledge of vendors, vendor books, and vendor pricing.
• Follow up on notes and customer information concerns resolving questions and concerns in a timely manner.
• Communicate product problems in your area concerning supply, quality, or new items that we need to stock to the Manager and Division Manager.
• Ensure department is properly designed, stocked and housekeeping is maintained.
• Merchandise side counters and end caps and advertising promotions as needed.

EXPERIENCE:

• Kitchen and bath design/sales preferred but not required
• CAD and/or 20/20 design program knowledge preferred but not required
• Building industry knowledge preferred.

EDUCATION/LICENSES/CERTIFICATION/FORMALTRAINING:

• High School Diploma or GED required
• Bachelor degree in Interior Design or related field preferred
• Sales skill training