Customer Service Excellence Training
Customer Service Excellence 101+
UNL’s Hospitality, Restaurant and Tourism Management Extension program is offering a 2-hour training workshop “Customer Service Excellence 101+”. It is geared to benefit anyone who interacts with a customer, client and/or guest on a daily basis.
These 2-hour interactive, hands-on instructor-led sessions are designed for anyone who interacts with a customer in any setting, be it foodservice, farmer’s markets, on-line sales, retail, child care and non-profit.
WHO SHOULD ATTEND? Anyone who interacts with a customer, client or guest
WHAT WILL YOU LEARN? Finest standards of performance that impact customer experience and how to create a competitive advantage • Identify and practice service recovery strategies that satisfy customers and prevent issues from reoccurring • How to gather, interpret, and utilize guest feedback.
2 sessions are available:
10:00 - 12:00
2:00 - 4:00
Click HERE to register!
Date and Time
Thursday Jan 23, 2020
10:00 AM - 12:00 AM CST
January 23rd, 2020, 2 sessions available:
10:00 - 12:00
2:00 - 4:00
Location
Kearney Chamber of Commerce board room
1007 2nd Avenue
Kearney, NE 68845
Fees/Admission
$75.00 session fee includes two hours of instruction, a participant packet with a flash drive, completion certificate and refreshments. Click HERE to register!
Website
Contact Information
Ajai Ammachathram Ph.D. 402-472-3840
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